Privacy Policy

1. Who We Are

Madhubani Makhana Private Limited is an Indian company engaged in the processing, packaging, and sale of high-quality makhana (fox nuts) across the country. We operate through online platforms including our own e-commerce site to reach our customers directly.

2. Information We Collect

We collect personal and non-personal information to process your orders efficiently and enhance your user experience.

a. Personal Information:-

Collected when you:

• -Register or create an account
• -Place an order
• -Subscribe to our newsletter
• -Contact customer support

Data may include:

• -Full Name
• -Phone Number
• -Email Address
• -Billing & Shipping Address
• -Payment Information (processed securely via payment gateway)

b. Non-Personal Information:-

Collected automatically via cookies and web analytics tools when you browse the site:

• -IP address
• -Device type, browser type, OS
• -Pages visited, time spent
• -Referring website or search engine

3. Use of Collected Information:-

We use the information collected to:

• -Process orders and payments
• -Deliver products to your address
• -Send order confirmations and updates
• -Respond to inquiries and support requests
• -Personalize user experience
• -Improve website functionality and user engagement
• -Comply with legal and tax obligations

We will never use your personal information for any purpose other than the one stated without your explicit consent.

4. Sharing of Information

Your personal data is shared only when necessary and with trusted third parties:

• -Payment Gateways (e.g., Razorpay, PayU)to process payments securely
• -Logistics Partners (e.g., Delhivery, Shiprocket)to ensure timely delivery
• -Cloud Hosting Providersto maintain our online platform.
• -Law enforcement or government agencies, if required by law

All third parties are bound by confidentiality and data protection agreements.

5. Cookies and Tracking Technologies

Cookies are small files stored on your device that help the website remember you. We use:

• -ssential cookies – for core functionalities(login, cart, checkout)
• -Analytics cookies – to understand visitor behavior(via Google Analytics)
• -Marketing cookies – to show relevant promotions (optional)

You can control cookie preferences in your browser settings.

6. Data Retention

We retain your personal data only as long as necessary to:

• -Fulfill your order
• -Comply with financial/legal regulations
• -Resolve disputes and enforce agreements

Typically, order data is retained for a minimum of 6 years for accounting purposes.

7. Your Rights

You have the right to:

• -Access your data
• -Request corrections
• -Request deletion (where legally permissible)
• -Withdraw consent (where applicable)

To exercise any of the above rights, email us at: support@makhana.com

8. Data Security

We follow industry-standard measures to protect your personal data:

• -HTTPS encryption for all data transfers
• -Secure payment gateways with PCI-DSS compliance
• -Access restrictions and firewalls for internal systems
• -Regular system audits and monitoring

Note: No online transmission is 100% secure, but we strive to protect your data.

9. Children’s Privacy

Our site is not intended for users under the age of 13. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected such information, we will delete it promptly.

10. No Return / Refund Policy

Due to the perishable and consumable nature of makhana(fox nuts), we follow a strict No Return, No Refund Policy.

Products once sold cannot be returned or exchanged.

Please read the following carefully:

• -Products once sold cannot be returned or exchanged.
• -Refunds will not be processed for any reason including:
• -Taste preferences
• -Change of mind
• -Delayed deliveries due to unforeseen circumstances

Exceptions (Handled Case-by-Case):

If the product delivered is:

• -Damaged in transit
• -Incorrect item (not as per order)
• -Expired or compromised packaging

Then you must notify us within 24 hours of delivery at info@makhana.com along with:

• -Clear images of the product and packaging
• -Order ID and contact details

In such cases, we may issue a replacement or credit as deemed appropriate. Our decision in such matters is final.

11. Third-Party Links

Our website may include links to external websites. We are not responsible for their content, security, or privacy practices. Please review their privacy policies independently.

12. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices, legal requirements, or other operational reasons.

• -Updates will be posted on this page with a revised Effective Date.
• -Continued use of the site after changes constitutes your acceptance of the updated policy.

13. Contact Us

For any queries, concerns, or requests related to this Privacy Policy or your personal data, you can contact us at:

Madhubani Makhana Private Limited

Website: www.makhana.com

Email: info@makhana.com

Phone: +91-8102926899

Registered Address: Madhubani Makhana, Opposite ICICI Bank, Gandhi Chowk, Madhubani, Bihar, 847211